North Vancouver, BC
How we collect, use, and protect your personal information
Maintenance Masters ("we," "us," or "our") is committed to safeguarding the personal data of our clients, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our services, website, or team. By using our services or accessing our website, you consent to the practices described in this policy.
We may collect the following types of personal information:
Personal Details: Name, mailing address, phone number, email address, and payment information provided when you request a quote, schedule a service, or make a payment.
Service Details: Information related to the services we provide to you, including property addresses, service history, special instructions, and photographs of work completed.
Website Analytics: When you visit our website, we may automatically collect certain information such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand how visitors use our website and improve the user experience.
We use the information we collect for the following purposes:
Delivering Services: To schedule, perform, and manage property maintenance services including snow removal, landscaping, window washing, and pressure washing.
Communications: To respond to your inquiries, send service confirmations, provide updates on scheduled work, and communicate important information about your account.
Payments: To process payments, send invoices, and manage billing for services rendered.
Marketing: With your consent, we may send you promotional materials, newsletters, or information about new services. You may opt out of marketing communications at any time by contacting us directly or using the unsubscribe link provided in our emails.
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling software providers, and IT support services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements: We may disclose your information when required to do so by law, regulation, court order, or other governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
You have the right to access, update, or delete the personal information we hold about you. If you would like to exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy legislation.
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. Cookies are small data files stored on your device. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain features on our website.
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Maintenance Masters
340 27th Street West
North Vancouver, BC
Email: Luke@maintenancemasters.ca
Phone: 604-813-6647
